Privacy Policy — ju55

This Privacy Policy ("Policy") is issued by ju55 ("Platform", "Operator", "we", "us", "our") and applies to all personal data collected, processed and stored in connection with your use of the ju55 online gaming and sports betting platform at https://ju55.cam and any associated mobile applications or services (collectively, the "Services").

We understand that privacy is important to our users. Whether you are registering an account from Karachi, completing identity verification in Lahore, or placing a wager from Islamabad, your personal data is handled with the same diligence and care. This Policy sets out exactly what data we collect, why we collect it, how it is used, with whom it may be shared and what rights you hold over your own information.

By registering an account or continuing to use the Services, you acknowledge that you have read and understood this Policy and consent to the data processing activities described herein, to the extent that consent is the applicable legal basis. Where processing is based on other lawful grounds, your consent may not be separately required but you are still entitled to the full range of rights described in Section 12.

In this Policy, the following terms carry the meanings assigned below unless the context clearly requires otherwise:

• "Personal Data" — any information relating to an identified or identifiable natural person ("Data Subject"), including name, email address, IP address, device identifiers, financial details and behavioural data linked to a specific individual.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, restriction or deletion.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, ju55 is the Data Controller.
• "Data Processor" — a third party that processes Personal Data on behalf of the Data Controller under a contractual arrangement and the Controller's documented instructions.
• "Consent" — a freely given, specific, informed and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data for a stated purpose.
• "KYC Data" — identity and address verification documentation collected to comply with Know Your Customer and Anti-Money Laundering ("AML") obligations.
• "Cookie" — a small text file placed on your device by the Platform or a third-party service, used to store preferences, session information or analytics data.
• "Third Party" — any natural or legal person, public authority, agency or body other than the Data Subject, Data Controller or Data Processor.

For the purposes of applicable data protection law, ju55 acts as the Data Controller in respect of Personal Data collected through the Services. The Operator is responsible for ensuring that Personal Data is processed lawfully, fairly and transparently in accordance with this Policy and applicable regulations.

If you have any questions about how your data is handled, or wish to exercise any of your rights under this Policy, you may contact us using the details provided in Section 16 (Contact Us) of this Policy.

The categories of Personal Data we collect depend on how you interact with the Platform. The table below provides an overview of the main categories and specific examples within each:

We collect Personal Data through the following primary channels:

5.1 Direct Collection

Data you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, submitting a complaint or adjusting account settings. This includes any data entered into forms on the Platform, including username, email address and password fields (passwords are stored in hashed form and are never retrievable in plaintext by our staff).

5.2 Automated Collection

Data collected automatically through your use of the Platform, including Technical Data such as IP address, device identifiers, browser type and session information. This data is collected via cookies, web beacons and server logs as described in Section 10.

5.3 Third-Party Sources

Data received from third parties engaged to assist with identity verification (KYC/AML screening), fraud prevention, payment processing and analytics. Where third-party data is used, we ensure that appropriate data sharing agreements are in place and that the source has a lawful basis for sharing the information with us.

We process Personal Data only where there is a recognised lawful basis for doing so. The table below maps each key processing purpose to its corresponding legal basis:

ju55 does not sell your Personal Data to third parties. We may share Personal Data with the following categories of recipients where necessary and where appropriate data sharing safeguards are in place:

• KYC and Identity Verification Providers: Third-party services engaged to verify the identity, age and address of users as required by our compliance obligations.
• Payment Processors and Financial Institutions: Entities involved in processing your deposit and withdrawal transactions. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are made as familiar Pakistani payment context only and do not indicate confirmed data-sharing relationships with those specific providers.
• Fraud Prevention and Security Providers: Services that help us detect and prevent fraudulent activity, money laundering and unauthorised account access.
• Technology and Infrastructure Providers: Cloud hosting, analytics and platform software vendors operating under data processing agreements that bind them to handle your data only on our documented instructions.
• Regulatory and Law Enforcement Authorities: Where disclosure is required by applicable law, court order or lawful request from a competent authority. We will notify you of such disclosure where permitted to do so by law.
• Professional Advisers: Legal counsel, auditors and compliance consultants acting under confidentiality obligations.

As an international platform, ju55 may transfer Personal Data to countries outside the jurisdiction in which you are located. This includes transfers to countries where data protection laws may differ from those in your own jurisdiction.

Where Personal Data is transferred internationally, we implement appropriate safeguards to protect the data, which may include standard contractual clauses, data processing agreements binding recipients to equivalent protections, or other mechanisms recognised under applicable data protection frameworks.

If you would like further information about the specific safeguards applied to international data transfers involving your Personal Data, please contact us using the details in Section 16.

We retain Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory or anti-money-laundering obligations. The following general retention principles apply:

• Account Data: Retained for the duration of your Account relationship with ju55, plus any additional period required by law following account closure.
• KYC and AML Documentation: Retained for a minimum of five years from the end of the account relationship, or longer if required by applicable anti-money-laundering regulations.
• Transaction Records: Retained for a minimum of five years from the date of the transaction for financial compliance purposes.
• Support Communications: Retained for a period sufficient to resolve any disputes, complaints or follow-up queries, typically two to five years.
• Marketing Preferences: Retained until you withdraw consent or until the record is no longer required to demonstrate compliance with consent obligations.
• Technical and Usage Data: Typically retained in identifiable form for up to 12–24 months, after which it may be anonymised or aggregated for analytics.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

The ju55 Platform uses cookies and similar technologies (including local storage, pixel tags and session identifiers) to operate the platform effectively, improve performance and analyse usage patterns.

10.1 Categories of Cookies

• Strictly Necessary Cookies: Required for the Platform to function. These include session management, authentication tokens and security cookies. These cannot be disabled without preventing core platform functionality.
• Performance and Analytics Cookies: Collect aggregated, anonymised data about how users interact with the Platform — page views, session length, feature engagement — to help us improve the user experience.
• Functional Cookies: Remember your preferences such as language settings, display options and responsible gambling tool configurations so you do not need to reconfigure these on each visit.
• Targeting and Marketing Cookies: Where applicable, used to deliver relevant promotional content. These are only placed where you have provided appropriate consent.

10.2 Managing Cookies

You can manage or withdraw consent to non-essential cookies through the cookie settings panel on the Platform. You may also configure your browser to reject cookies, though this may impair certain platform functions. Note that strictly necessary cookies cannot be disabled.

ju55 implements appropriate technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Passwords stored using one-way cryptographic hashing — plaintext passwords are never stored or retrievable
• Role-based access controls ensuring that staff can only access Personal Data on a need-to-know basis
• Regular security assessments, vulnerability scanning and penetration testing of platform infrastructure
• Incident response procedures for detecting, reporting and addressing potential data breaches
• Optional two-factor authentication available to all registered users

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and, where required, the relevant supervisory authority, in accordance with applicable law.

You are responsible for maintaining the security of your account credentials. Do not share your password with any third party and ensure that you use a strong, unique password for your ju55 account.

Subject to the applicable data protection law in your jurisdiction and any overriding legal obligations on the Operator, you may hold the following rights in respect of your Personal Data:

The ju55 Platform is strictly for adults aged 18 and over, or the higher minimum required by the operator's licensing jurisdiction. We do not knowingly collect Personal Data from individuals below the applicable minimum age.

Where we have reason to believe that data has been collected from a minor — for example, where age verification raises a concern during KYC — we will promptly suspend the account, investigate the matter and, if confirmed, delete the data in question to the extent permitted by law.

Where you have provided consent, or where applicable law otherwise permits, we may send you promotional communications about ju55 offers, new games, sports betting markets and platform updates. These may be delivered via email or in-platform notifications.

14.1 Opting Out

You may opt out of receiving marketing communications at any time by:

• Adjusting your communication preferences in the account settings section of the Platform
• Using the unsubscribe link included in any marketing email
• Contacting support and requesting removal from marketing lists

Opting out of marketing communications does not affect service-related communications, which are required for the operation of your account (e.g., transaction confirmations, security alerts, KYC requests).

14.2 Profiling for Marketing

We may use Usage Data and account activity information to tailor promotional offers to your interests. This profiling is carried out on the basis of our legitimate interest in presenting relevant content. You have the right to object to such profiling at any time, as described in Section 12.

ju55 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing activities, applicable law, or best practice standards. Where material changes are made, we will notify registered users via email or in-platform notification prior to the effective date of the change, where reasonably practicable.

The effective date at the top of this Policy reflects when the current version took effect. We encourage you to review this Policy periodically to stay informed about how we handle your Personal Data. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the updated Policy.

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please reach out to us using the contact information below. We take all privacy enquiries seriously and will respond promptly.